An Extended Warranty can be purchased through Neuromonics, Inc. Coverage can be purchased no later than 30 days after the fitting of the device and will cover user damage that renders the device inoperable. Coverage is limited to one replacement device in a thirty-six (36) month period.
Coverage that will cover loss and damage of the Sanctuary that renders the device inoperable is also available. Coverage is limited to one replacement device in a 36-month period. Replacement devices will be returned to patient/clinic via FedEx Ground service.
Patient/Clinic is responsible for returning damaged device to Neuromonics. Upon receipt of damaged device, Neuromonics, Inc will replace the damaged device and return to patient/clinic via FedEx Ground service.
Extended Warranty coverage will be tracked via the Warranty Registration process that must be completed by filling out the online registration form.
Failure to submit Warranty Registration will void device coverage. Extended Warranty MUST BE PAID IN FULL FOR COVERAGE TO BE VALID.