The Neuromonics warranty period is 12 months from the fitting date as declared on the Warranty Registration Card. Please complete the online warranty registration form. Failure to submit a warranty registration could result in breach of warranty.
An extended warranty can be purchased through Neuromonics, Inc.
Neuromonics Manufacturer Warranty Disclosure
Limited Warranty – United States
Neuromonics warrants that your Neuromonics® device and earphones will be free from defects in materials and workmanship for the period specified below from the date of original fitting by the initial customer.
Products Warranty Period
Neuromonics Device – 12 months
Earphones – 12 months
If the product fails under conditions of normal use, Neuromonics will repair or replace, at its option, the defective product or any of its components. This is Neuromonics’ sole obligation under this Limited Warranty. This Limited Warranty does not cover: a) any damage caused as a result of improper use, abuse, modification or alteration of the product; or b) repairs carried out by any service organization that has not been expressly authorized by Neuromonics to perform such repairs. Any product repaired or replaced under warranty will be returned, freight prepaid, to the customer. The cost of transporting the product to an authorized service organization will be borne by the customer.
THIS LIMITED WARRANTY CONTAINS YOUR EXCLUSIVE REMEDIES. NEUROMONICS DOES NOT GIVE ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEUROMONICS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY OR USE OF ITS PRODUCTS, INCLUDING, WITHOUT LIMITATION, MEDICAL EXPENSES, EVEN IF NEUROMONICS HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from region to region. Any exclusion or limitation stated above which is contrary to the laws of any jurisdiction shall be deemed void and of no effect in that jurisdiction.
No claims will be allowed under this Limited Warranty unless you notify your clinician in writing of the claimed defect during the applicable warranty period specified above.